Frequently Asked Questions
Everything you need to know about getting started with Behavioral Turning Point.
What can I expect during my first therapy session?
Your first session is an intake appointment. Your therapist will ask questions to understand your background, current situation, and goals. It's also a chance for you to ask questions about the therapeutic process and get comfortable with your clinician. No need to prepare anything, just come as you are.
How long does therapy typically last?
It depends on your individual needs and goals. Some clients see significant progress in 8–12 sessions, while others benefit from longer-term support. Your therapist will regularly review your progress and discuss timeline with you.
How often will I need to attend sessions?
Most clients begin with weekly sessions, then taper to bi-weekly as they progress. For ABA therapy, frequency is determined by the treatment plan and can range from a few hours to 20+ hours per week depending on need.
What should I do if I need to cancel or reschedule?
Please contact us at least 24 hours in advance to cancel or reschedule. You can call us at (305) 385-9919 or email info@btpmentalhealth.com. Late cancellations may be subject to a fee.
How do I book a psychiatry appointment?
Call (305) 385-9919 and our staff will schedule you with our psychiatric team, led by Medical Director Shlomo Pascal, MD, and supported by psychiatric nurse practitioners. Appointments are available in person at our Kendall office or by telehealth anywhere in Florida.
How does medication management work?
It starts with a psychiatric evaluation. If medication is appropriate, your provider prescribes it and schedules regular follow-ups to track how it's working, watch for side effects, and adjust as needed. At Behavioral Turning Point, medication management is provided by our psychiatrist and psychiatric nurse practitioners, in person or by telehealth statewide.
Does Medicare cover psychiatric care at your clinic?
Yes. We accept Medicare for psychiatric consultations, medication management, and therapy. Our staff verifies your coverage before your first appointment so there are no surprises.
Do you offer telehealth?
Yes. Therapy, psychiatry, and medication management are all available by telehealth to patients anywhere in the state of Florida. You don't need to live in Miami to be our patient. Telehealth visits are covered by most of the insurance plans we accept, including Medicaid and Medicare and most major insurances.
Do you accept insurance?
Yes, we accept Medicaid, Medicare, and most major commercial plans, including Aetna, Cigna, United Healthcare, Sunshine Health, Molina Healthcare, WellCare, AvMed, Ambetter, and CarePlus. We also offer payment plans for uninsured patients. Our staff verifies coverage before your first visit.
What if I can't afford therapy?
We offer payment plans for patients without insurance, arranged case by case. We also accept Medicaid and Medicare, which cover therapy and psychiatric services at little or no cost for eligible patients. Cost should never be the reason someone goes without care. Call us and we'll figure out what works.
Do you offer services in Spanish?
Yes. Every provider on our team is bilingual in English and Spanish, across therapy, psychiatry, and ABA. Getting care in the language you think and feel in makes therapy work better, and for families, it means parents can be fully involved in their child's treatment. Se habla espanol.
Do you treat older adults?
Yes. Our care spans early childhood through geriatrics. Dr. Pascal brings decades of experience in geriatric psychiatry, and our therapists work with older adults on depression, anxiety, grief, and life transitions. Medicare is accepted, and telehealth is available for patients who can't easily travel to our Kendall office.
What is ABA Therapy?
Applied Behavior Analysis (ABA) is an evidence-based therapy for children with autism spectrum disorder. It builds communication, social, and daily living skills through structured techniques like Discrete Trial Training (DTT), Natural Environment Teaching (NET), and PECS. At Behavioral Turning Point, every ABA program is designed and supervised by a Board Certified Behavior Analyst (BCBA) and delivered one-on-one by Registered Behavior Technicians (RBTs).
How do I start ABA therapy for my toddler?
Call us at (305) 385-9919 or send a message through our contact page. If your child doesn't have a diagnosis yet, we perform comprehensive diagnostic evaluations in-house, so you can go from first call to evaluation to treatment in one place. Once a diagnosis is in place, we verify your insurance and a BCBA builds an individualized treatment plan. Early intervention matters, and starting the conversation is the hardest step.
Where do you provide ABA therapy in Miami?
Our clinic is at 13550 SW 88th Street, Suite 180, in the Kendall area of Miami. We serve families across Miami-Dade County and collaborate with schools when a child's treatment plan calls for it. ABA services are covered by Medicaid and most major insurance plans.
Do you have licensed BCBAs on staff?
Yes. Our ABA program is led by Clinical Director Rene Jimenez, BCBA, alongside a team of Board Certified Behavior Analysts and Registered Behavior Technicians. All of our clinicians, including our BCBAs, are bilingual in English and Spanish. You can meet the full team on our Meet the Team page.
What types of therapy help children with behavioral issues?
It depends on the child. ABA therapy is the standard of care for autism-related behavioral needs. Cognitive Behavioral Therapy (CBT), play therapy, and family therapy are effective for anxiety, mood, and behavioral challenges in children without an autism diagnosis. Parent training is often part of the plan in either case. We start with an evaluation and recommend the approach that fits your child.
Do you offer therapy for young children?
Yes. We treat patients from early childhood through geriatrics. For young children, that includes play therapy, child and adolescent therapy, and ABA. Sessions are available at our Kendall office, and our child specialists include bilingual clinicians.
Where is your office and when are you open?
We're at 13550 SW 88th Street, Suite 180, Miami, FL 33186, in the Kendall area. Hours are Monday, Wednesday, and Friday 9:00 am to 5:00 pm, and Tuesday and Thursday 9:00 am to 7:00 pm. We serve patients in person from across Miami-Dade, including Kendall, Doral, Coral Gables, Pinecrest, Palmetto Bay, and Homestead, and by telehealth across Florida.